Terms of Service, Warranty, Return Policy and Imprint
Last updated: {03/13/2026}
Imprint / Business Information:
Business Name: Flatirons Locksmiths
Business Address: 2090 E 104th Ave. Unit 100 Thornton, CO 80233
Phone: 303-586-6496
Email: info@flatironslocksmiths.com
Website: https://www.flatironslocksmiths.com
Owner / Responsible Party: Harverson Enterprises, LLC
Overview
These Terms of Service govern the use of this website and any locksmith services provided by Flatirons Locksmiths. By requesting locksmith services, scheduling an appointment, purchasing products, or using this website, you agree to the following terms and policies.
These terms apply to all services including but not limited to:
Emergency lockout services
Residential locksmith services
Commercial locksmith services
Automotive locksmith services
Lock repair and lock installation
Rekeying services
Automotive key cutting and programming
Access Control
Video Surveillance
Alarm Systems
If you do not agree with these terms, please do not request service.
Locksmith Service Terms
Service Call Fee
A service call fee may be charged to dispatch a locksmith technician to your location. Service call pricing may vary depending on distance, time of day, service type, and technician availability.
In certain situations, a service call fee may be required before a technician is dispatched.
Once a technician has been dispatched to your location, the service call fee is non-refundable, regardless of whether services are ultimately performed.
Payment Terms
Payment is due immediately upon completion of services unless otherwise agreed in writing.
Accepted payment methods may include credit cards, debit cards, cash, or other approved methods.
Service call charges, diagnostic fees, and labor charges are non-refundable once services have been performed.
Failure to remit payment may result in collection actions where permitted by law.
Authorization to Perform Locksmith Services
By requesting service, the customer confirms they have legal authorization to access the property, vehicle, or premises where locksmith services are requested.
Customers may be asked to provide identification, proof of ownership, or other verification prior to service.
The company is not responsible for verifying ownership beyond reasonable efforts and shall not be liable for services performed at the request of the customer.
Locksmith Service Warranty
Unless otherwise stated, labor performed by our technicians may carry a limited warranty of up to 90 days.
Warranty limitations include:
Existing lock hardware may fail due to age, prior damage, or wear.
Repairs to worn or damaged locks may only provide temporary functionality.
Rekey services warranty applies only to the cylinder pinning work performed, not the full lock mechanism.
We reserve the right to recommend full hardware replacement when repairs are not likely to provide reliable long-term performance.
Ignition or Door Lock Repair Disclaimer
Automotive ignition repairs are quoted based on visible conditions at the time of inspection.
Because internal ignition damage may not be visible until disassembly, it may be determined that full ignition replacement is required instead of repair.
If replacement is necessary to restore proper operation, additional parts and labor charges may apply beyond the original estimate.
Automotive Key Cutting & Programming
Modern vehicles use multiple types of key systems including:
traditional metal keys
transponder keys
remote keys
proximity or smart keys
Some vehicles may have multiple key system variations depending on trim level, production year, or manufacturer options.
While we attempt to determine the correct key type prior to dispatch, the final determination may require inspection of the vehicle.
If a different key system is required than originally quoted, the final price may change accordingly.
Programming services are billed for technician time and specialized equipment usage and are non-refundable once performed.
Customer-Supplied Keys or Hardware
Customers may provide their own keys, remotes, or hardware for programming or installation.
However:
Compatibility cannot be guaranteed.
Programming services will still be charged regardless of final functionality.
We do not provide warranty coverage for customer-supplied parts.
Older Vehicles
Vehicles older than 10 years may contain worn locks, brittle trim components, or deteriorated materials.
Accessing locks or ignitions may require removal of door panels or interior trim.
Due to age and material deterioration:
Certain plastic components may break during normal access procedures.
Existing lock components may fail during service.
Warranty limitations:
Limited warranty on vehicles older than 10 years
No warranty on vehicles 20 years or older
Property Damage Disclaimer
Certain locksmith procedures may require entry methods such as lock picking, drilling, or disassembly of lock hardware.
While technicians exercise reasonable care, cosmetic or structural damage may occur as part of the entry process.
By authorizing service, the customer acknowledges that such procedures may be necessary to complete the requested service.
Security Disclaimer
Locks, keys, and security devices are designed to reduce risk but cannot guarantee prevention of unauthorized entry, theft, or burglary.
We do not guarantee that any installed lock or security device will prevent security incidents.
Return & Refund Policy
Eligible Returns
Unused physical products may be returned within 30 days of purchase if all of the following conditions are met:
Item is unused and uninstalled
Item is in original packaging
All parts and accessories are included
Proof of purchase is provided
Approved returns may be subject to a restocking fee of up to 25%.
Customers are responsible for return shipping costs unless otherwise stated.
Non-Returnable Items
The following items cannot be returned or refunded:
Cut or duplicated keys
Programmed car keys or smart keys
Electronic key fobs once programmed
Installed hardware including locks, electronic locks, cameras, and access control systems
Safes
Special-order items
Customer-supplied hardware
Any item modified during installation
Service call fees and labor charges are non-refundable once services are completed.
Exchanges
Defective items may be exchanged for the same product within 30 days of purchase, subject to inspection and approval.
Refund Processing
Once a return is received and inspected, customers will be notified regarding approval or rejection of the refund.
Approved refunds will be issued to the original method of payment whenever possible.
Processing times may vary depending on the financial institution.
Limitation of Liability
To the maximum extent permitted by law, Flatirons Locksmiths or it’s affiliates, owners and entities shall not be liable for indirect, incidental, or consequential damages including but not limited to:
property damage
loss of use
loss of profits
security incidents
damages arising from attempted unauthorized entry
Website Use
All content on this website is provided for informational purposes only.
We reserve the right to modify, update, or remove content at any time without notice.
Unauthorized use of this website may result in legal action.
Governing Law
These terms and policies are governed by the laws of the state of Colorado in which Flatirons Locksmiths operates.
This website and its content are maintained and operated by the business listed above.